The logistics industry in India, as we know it today,has been shaped to a large extent by the arrival of Gati on its horizon. From its inception in 1989, Gati has today grown intoa multi-million rupees giant.
They work all over India and also in China, other Asia Pacific countries, Nepal and Middle East. They encompass the entire country with a fleet of over four thousand vehicles that includes refrigerated carriers, ships as well as container delivery vessels, they also boast of modern storage facilities with all technological amenities throughout India.
The Gati warehouses are totally automated, equipped with computerized stock management systems.Their own business model is to expand its services through strategic alliances in specific functional areas.The best example is evident in their tie up with Indian Airlines on anagreement for a prolonged period to assure quick and on-time delivery associated with premium freight. This alliance also enabled them to access Indian Airlines destinations and therefore expand their own network into the SAARC countries.
A groundbreakerwho revolutionized the industry
Gati has brought in many revolutionary developments which has changed the industry. Gati has been a leader in many ways; they were the first to introduce the idea of proof of delivery before payment which is now the industry norm. Another innovation had been the introduction toll free 1800 phone numbers for clients to check on the current position of their shipment and also to handle to deal other queries and to address their issues. They were the very first to be granted the ISO 9001 accreditation. Besides these, they also brought in the concept of 24X7 call centers to focus on customer’s problems and inquiries.Another first was the introduction of the internet for shipment monitoring.
Awards and accolades
The excellence of Gati’s services has been acknowledged over the years with a number of awards. They include the Dataquest Technologies Innovation Honor, the Amity Human ResourcesExcellence honor (for 5 consecutive years). Ice & Sullivan has announced Gati “The Best Logistics Company”, an identical epithet has also been conferred by HCL — “Best Logistics Partner”.There have been others too but stating them would be beyond the purview of this short write up.
How to track Gati Cargo
Customer can track their consignment of Gato Cargo using below tool by entering their consignment number or waybill number within the search area on the top left side of the page. The user can receive e-mail or sms notification based on tracking quiery to remain abreast of the real time status of their consignment. For those without online access there is a toll free number 1800-180- 4284 to call and enquire about the position of their delivery.